1.         Collection of personal data

To use any of our products and services you will need to register for an account first. After registration we save any personal data provided by you and tie them to an internal customer ID. We save these details for billing purposes, to be able to deliver a service and to provide support when needed.

1.1.  Information requests

During the sign-up of our email newsletters we ask you for:

• First and/or last name, to personalize our newsletters
• Email address, to be able to send you our newsletters

1.2.  Creating an account

We collect the following information when you enter a commercial phase with Perf-iT (to send out proposals, offers and invoices):

• First and last name, so we know who we’re doing business with.
• Email address and personal phone number, so we can contact you by email when needed
• Company details
• Phone numbers, so we can contact you by phone when needed.
• Primary address, so we can contact you by post when needed.
• Billing address, in case you’d like us to send our invoices to a different address.

1.3.  Contacting us

We collect the following information when you contact us by email:

• Your email address
• The information provided by you in the email

We collect the following information when you contact us by phone:

• Your phone number

2.        Usage of personal data

The information that we collect is used for various purposes. Below we describe how we use your data and for what purposes.

2.1.  Customer service

Whenever you contact us for service related topics your submitted information will be saved and archived in our secured self hosted ticket system. Firstly we do this so we can answer and process your request, and secondly to be able to properly help you in the future. We also use this information for invoicing the delivered services, if required.

2.2.  Delivering a service

Some of the services that we provide require your personal information, such as login information or login procedures.

2.3.  Billing

In order to keep providing our services for many years to come, we have to charge for the usage of them.

We also might share personal data with our collection agency (DAS Incasso) when an invoice is past its due date. If no payment has been made after several reminders, the collection agency takes over. When the requirements are met, DAS Incasso receives the following information from us:

• First and last name
• Primary address or billing address
• Invoices that we sent
• Communication that we sent

2.4.  Spam filtering

In order to deflect unwanted email such as spam from your inbox and to prevent outgoing spam message being sent from our platform, we make use of a self hosted spam filter from SpamExperts. This system scans ingoing and outgoing email and filters them accordingly on malicious content.

When you as a user manually marks a message as spam, then this is shared with the supplier of the spam filter to increase the effectiveness of the filter.

2.5.  Sending quotations

When contacting our sales department for more information we may send you a proposal or quotation.

These may include the following personal information:

• First and last name
• Primary address
• Email address

2.6.  External communication

When using our services, we like to keep you up to date regarding the service(s) you have running, inform you of news about Perf-iT that we think you shouldn’t miss and how you can get the most out of your products.